Shipments and returns
Shipment
Once an order is placed, any changes must be made within 24 hours of the time of issue. All orders after 24-hour window will be shipped and charged as they were ordered.
We ship within 1-3 business days of when you place your order. A small percentage of items require a longer ship-out time and is noted on the individual products page. We ship via all major carriers, including UPS and FedEx. Unfortunately, customers are unable to specify the carrier of their choice.
On rare occasions we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship by the time frame stated on each item's product page.
Once an order has shipped, a Shipping Confirmation e-mail is sent to you with the name of the carrier and the tracking number, which you may use to track your order via the carrier's tracking site.
Damaged Goods Information
It is very important that you confirm the product is received undamaged, from shipment, and is the correct item. To do so, please examine the shipping box and all contents immediately upon receipt for any signs of damage, wrong item(s) or defective product(s). All claims must be initiated within 48 hours of delivery. Please contact our customer service department so that we can initiate the process.
Defective/damaged merchandise can ONLY be replaced. We cannot issue full refund for merchandise that arrives damaged, wrong item(s), or defective and you don't want the merchandise any longer. If merchandise arrives that is incorrect, defective, or damaged we will gladly replace it at NO charge to you (including return shipping charges) by issuing you a Pre-Paid Label. The Pre-Paid label must be used for replacement of the same item that was damaged, incorrectly sent, or defective NOT for refund or replacement of a different item. If you want a refund for a received item regardless if it was received damaged, incorrectly, or defective you will have to follow our return policy stated below.
Return Policy for Refund
Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address. You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to return policy below. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only, less our actual shipping costs incurred with your order. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 25% restocking fee, on all merchandise returned. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.